Glacier Cross

Material Certification 
The plating contains 2 microns of solid 14k White Gold.

Warranty 
This product is guaranteed for 10 years – Stush Aura will repair the item should you experience any defects in craftsmanship or breakage.

Care
Water, sweat and moisture resistant. Jewellery will not fade or discolour, and no green necks. Wipe jewellery with the provided cloth after each use to keep its shine.

United Kingdom:
Standard Shipping - FREE
Next Day Guaranteed (DPD) - 3.99

USA:
5-8 days Standard Tracked - £9 
1-3 days Guaranteed (DHL) - £15 

Europe:
5-8 days Standard Shipping - £9
1-3 days Guaranteed (DHL) - £15

Aus / NZ:
6-10 days Standard Shipping - £9

Rest of the world:
6-10 days (Royal Mail) - £9

Do pendants come with the chain? 

Yes, all pendants include a complimentary 22inch rope chain.

Is the Jewellery made with real Gold?

Yes, we use real 18k Yellow Gold and 14k White Gold in our jewellery. All of our products are thoroughly tested for quality and durability before, during and after production. 

If it's REAL Gold, why doesn't it cost thousands?

Each piece has a thick layer of REAL Gold coating which ensures the colour won't fade. The base material of all our Jewellery is Deluxe Chromium Steel - a premium metal for maximum durability - however it is not solid Gold. This means our pieces hold similar weight & zero-fade properties as a solid Gold piece, yet it won't break the bank.

How does the warranty work?

Stush Aura is committed to providing the highest quality of jewellry. We offer a 10 year guarantee on all orders: if your product damages, fades or breaks during normal wear, you are entitled to a one-time replacement of the piece. Please contact support at hello@stushaura.com to submit your request.

How long does shipping take?

We pride ourselves in bringing the fastest shipping in the market. We offer FREE UK Next Day Delivery. Please also allow 24hrs for your order to be processed.

Can I track my order?

All orders are tracked, and you will be supplied with a tracking number within 24hrs of your order. 

Do you ship to my country?

The chances are, we ship to your location. We currently offer shipping to most countries in Europe, The UK, The USA, Australia, New Zealand and Canada. If you are unsure if we can ship to your location, please contact us before making a purchase.

Do you use real Diamonds?

Some products are coated with Cubic Zirconia, which although holds very similar properties to Diamonds, it is not a Diamond. Check out the blog on our page to see how effective Cubic Zirconia actually is.

What is the Return/Exchange policy?

Stush Aura accepts returns/exchanges within 14 days of the date your item was delivered. If you’d like to return your item, please contact us to submit your request. 

How should I store/protect my Jewellery?

Jewellery should be kept dry at all times. If your climate is humid, place a small packet of desiccant crystals inside your storage area (included with every order).

Avoid storing the jewellery with rubber products and always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery.

Gently clean your gold or silver jewellery with a soft polishing cloth after each use.

This hasn’t answered my question.

We’re sorry the FAQs didn’t answer your question. Don’t worry – send us an email at hello@stushaura.com and we will reply within 24hrs.