Do pendants come with the chain?
Yes, all pendants include a complimentary 22inch rope chain.
What's your jewellery made of?
All pieces are made from Chromium Stainless Steel. We use real 18k Yellow Gold and 14k White Gold in the coating of some our jewellery. We can guarantee the colour will not fade using these materials.
How does the warranty work?
We offer a 2 year guarantee on all orders: if your product damages or breaks during normal wear, you are entitled to a one-time replacement of the piece. Please contact support at firstname.lastname@example.org to submit your request. *Please note this warranty is for UK customers only.
How long does shipping take?
We pride ourselves in bringing the fastest shipping in the market. We offer FREE UK Next Day Delivery. Please also allow 24hrs for your order to be processed.
Can I track my order?
All orders are tracked, and you will be supplied with a tracking number within 24hrs of your order.
Do you ship to my country?
The chances are, we ship to your location. We currently offer shipping to most countries in Europe, The UK, The USA, Australia, New Zealand and Canada. If you are unsure if we can ship to your location, please contact us before making a purchase.
What is the Return/Exchange policy?
Stush Aura accepts returns/exchanges within 14 days of the date your item was delivered. If you’d like to return your item, please contact us to submit your request.
This hasn’t answered my question.
We’re sorry the FAQs didn’t answer your question. Don’t worry – send us an email at email@example.com and we will reply within 24hrs.