How does the warranty work?
Stush Aura is committed to providing the highest quality of jewellry. We offer a 10 year guarantee on all orders: if your product damages, fades or breaks during normal wear, you are entitled to a one-time replacement of the piece. Please contact support at email@example.com to submit your request.
How long does shipping take?
We pride ourselves in bringing the fastest shipping in the market. We over FREE UK Next Day Delivery. For international customers - all orders shipped using express DPD your order will arrive within 2-4 working days. Please also allow 24hrs for your order to be processed.
Can I track my order?
All orders are tracked, and you will be supplied with a tracking number within 24hrs of your order.
Do you ship to my country?
The chances are, we ship to your location. We currently offer shipping to most countries in Europe, The UK, The USA, Australia, New Zealand and Canada. If you are unsure if we can ship to your location, please contact us before making a purchase.
Is the Jewellery made with real Gold and Silver?
Yes, we currently use 15x dipped 18k yellow gold and 14k white gold for plating. All of our products are thoroughly tested for quality and durability before, during and after production. We meet all regulations set by the Federal Trade Commission (FTC) and the Jewelry Vigilance Committee.
Do you use real Diamonds?
Some products are coated with Cubic Zirconia, which although holds very similar properties to Diamonds, it is not a Diamond. Check out the blog on our page to see how effective Cubic Zirconia actually is.
What is the Return/Exchange policy?
Stush Aura accepts returns/exchanges within 14 days of the date your item was delivered. If you’d like to return your item, please contact us to submit your request.
How should I store/protect my Jewellery?
Jewellery should be kept dry at all times. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewellery with rubber products and always remove your jewellery when applying colognes, perfumes or other chemical products. Chlorine, especially at elevated temperatures, can permanently damage or discolour your gold jewellery. Gently clean your gold or silver jewellery with a soft polishing cloth, but be sure not to over-polish jewellery, because it can damage the finish.
This hasn’t answered my question.
We’re sorry the FAQs didn’t answer your question. Don’t worry – send us an email at firstname.lastname@example.org and we will reply within 24hrs.